Frequently Asked Questions
Category
Our Services, Booking & Logistics
We offer:
- Physiotherapy – for pain and/or injury
- Fitness personal training – to improve fitness and/or sports performance
- Postural correction – to improve unhealthy postures like hunchback, rounded shoulder, and others
- Recovery program – to relieve muscle soreness and tightness, and speed up recovery after sports or exercise
To book an appointment, kindly WhatsApp or call +6011-23291029, or visit Contact Us page.
We are located at Level 3A, 1 Mont Kiara Mall, Kuala Lumpur.
Our address: L3A-02, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
You can also click the links below for navigation:
To ensure you have the best experience, we recommend you to arrive at least 10-15 minutes earlier.
This is to ensure you have enough time to find our center, and register your details.
You can park at the basement parking of 1 Mont Kiara Mall.
We open daily from 10am to 7pm.
No, you do not need a doctor’s referral to see our physiotherapist. You can book an appointment directly with us.
However, if you have any medical reports or a referral letter, you are welcome to bring them along.
The first session takes around 45 to 60 minutes.
The sessions last around 45 to 60 minutes.
We recommend wearing comfortable, loose-fitting clothing (e.g. T-shirt, shorts, or activewear) that allows you to move freely. This makes it easier for your physiotherapist to assess your condition and guide you through exercises.
If you have any previous medical records or imaging reports (e.g. X-rays, MRI, ultrasound), you’re welcome to bring them.
Don’t worry if you don’t have these. Your physiotherapist will perform a full assessment to understand your condition.
Physiotherapy, Treatment & Rehab
Physiotherapy helps relieve pain, restore movement, and improve overall function. It focuses on identifying and treating the root cause of your condition through a combination of hands-on therapy, movement correction, and targeted exercises.
Physiotherapy focuses on both immediate relief and long-term recovery by addressing the root cause of your issue.
- Massage mainly provides short-term muscle relief
- Chiropractic often focuses on spinal adjustments
- Osteopathy takes a more holistic body alignment approach
Physiotherapy combines assessment, treatment, and guided rehabilitation to help you recover and prevent recurrence.
We treat a wide range of musculoskeletal and sports-related conditions, including:
- Back and neck pain
- Shoulder, knee, and joint pain
- Sports injuries
- Muscle strains and ligament injuries
- Postural-related pain
- Post-surgery rehab
Not sure if we can help with your condition? Reach out to us to learn more.
Our treatments may include a combination of:
- Myofascial release
- Dry needling
- Shockwave therapy
- Ultrasound therapy
- Kinesio taping
- Cupping therapy
- IASTM (Instrument-Assisted Soft Tissue Mobilisation)
Each treatment plan is tailored based on your condition and needs.
Your first session includes a comprehensive assessment where the physiotherapist will:
- Understand your symptoms and medical history
- Assess your movement and strength.
- Identify the root cause of your condition
A personalised treatment plan will then be created for you.
Yes, treatment is provided during your first session after the assessment, so you can start your recovery right away.
Yes, you will be treated by the same physiotherapist throughout your recovery to ensure consistency and better progress.
Yes, all sessions are strictly one-on-one to ensure you receive full attention and personalised care.
Most treatments are not painful. Some techniques may cause mild discomfort, especially when working on tight or injured areas, but it should always be tolerable and within your comfort level.
Many clients start to feel improvement within the first few sessions. Most experience noticeable relief within 3–5 sessions, depending on the severity of the condition and your commitment to the treatment plan.
This depends on your condition, its severity, and how your body responds to treatment. Your physiotherapist will guide you with a clear plan after your first session.
Yes, you will be given simple and targeted exercises to support your recovery. These are important to help speed up results and prevent the issue from returning.
Yes, you can reach out to us if you have quick questions or need guidance between sessions.
The first session is RM265, and new clients enjoy 30% off, bringing it to RM185.50.
Subsequent sessions range from RM165 to RM250, depending on your treatment plan and number of sessions required.
*Prices are subject to 6% SST for non-Malaysian clients.
Specialties, Conditions & Treatment Modalities
Our physiotherapists specialise in a wide range of musculoskeletal and sports-related conditions, including:
- Back and neck pain
- Joint conditions (shoulder, knee, ankle, etc.)
- Sports injuries
- Muscle strains and ligament injuries
- Postural-related pain
- Post-surgery rehab
We focus on identifying the root cause of your condition and delivering targeted treatment for lasting results.
Yes, we frequently treat conditions such as slipped disc (herniated disc).
Symptoms like sharp pain, numbness, or tingling, especially when it radiates to the leg, are often related to nerve irritation. Physiotherapy helps relieve pressure, reduce pain, and restore safe movement.
Yes, we provide specialised rehabilitation for sports injuries such as ACL injuries, rotator cuff conditions, and ankle sprains.
Our approach focuses on structured recovery to reduce pain, restore strength and mobility, and safely guiding you back to your sport or activity.
Dry needling is a technique that uses fine needles to target tight or painful muscles, helping to relieve tension, reduce pain, and improve movement.
Yes, this service is offered by our certified physiotherapists as part of a comprehensive treatment plan.
Yes, physiotherapy is highly effective in managing conditions like osteoarthritis.
Treatment focuses on reducing pain, improving joint mobility, strengthening surrounding muscles, and helping you stay active with less discomfort.
Yes, we provide structured post-surgical rehabilitation for procedures such as Total Knee Replacement, ACL reconstruction, and hip surgeries.
Our physiotherapists guide you through each stage of recovery, helping you regain mobility, rebuild strength, and return safely to your daily activities.
Yes, physiotherapy not only treats pain but also helps prevent it from returning.
We assess your posture, movement patterns, and daily habits, then provide targeted corrections and exercises to reduce strain and lower your risk of future injuries.
Yes, we offer geriatric physiotherapy tailored for elderly individuals.
Treatment focuses on improving strength, balance, coordination, and mobility, helping to reduce fall risk and maintain independence in daily life.
Fitness Personal Training
Physio Fitness bridges the gap between rehabilitation and performance.
Unlike traditional centers that focus mainly on pain relief, our approach goes further. We help you restore movement, build strength, and improve how your body performs in daily life.
Whether your goal is to move without pain, return to sports, or simply function better day-to-day, we guide you beyond recovery, not just back to baseline, but better.
Yes, we offer structured strength and conditioning programs for athletes and active individuals.
These programs are designed to improve strength, mobility, and overall performance, while reducing the risk of injury. Each program is tailored based on your goals and current condition.
Yes, we have a compact, fully-equipped functional training space within the center.
This allows us to guide you through rehabilitation exercises and progressive training in a controlled and safe environment.
Your recovery follows a structured progression:
- Pain relief and initial treatment
- Restoring movement and mobility
- Strength and functional training
- Return to full activity, fitness, or sport
You will continue working with the same physiotherapist throughout, ensuring consistency and a smooth, safe progression at every stage.
Yes, we have in-house trainers who work closely with our physiotherapists.
This collaboration ensures a seamless transition from rehabilitation to training, allowing you to continue progressing safely while minimising the risk of re-injury.
Postural Correction
Postural correction focuses on improving how your body is aligned during daily activities such as sitting, standing, and moving.
Physiotherapy helps by identifying imbalances, weaknesses, and poor movement habits, then correcting them through targeted exercises and guided rehabilitation for long-term results.
We commonly treat posture-related issues such as:
- Forward head posture
- Rounded shoulders
- Hunchback
- Slouched sitting posture
- Anterior pelvic tilt (lower back over-arching)
These imbalances can affect both how you feel and how your body performs.
Yes, poor posture can place continuous strain on your muscles and joints.
Over time, this may lead to neck pain, shoulder tightness, and lower back discomfort, especially if you spend long hours sitting or using devices.
We use a 3D Postural Scan to assess both your static and dynamic posture.
This allows us to accurately identify muscle imbalances, weaknesses, and movement patterns, so we can create a highly targeted correction plan for you.
Our approach focuses primarily on exercise-based rehabilitation.
You will be guided through targeted exercises to:
- Strengthen weak muscles
- Improve movement control
- Correct faulty posture habits
This ensures long-term improvement rather than temporary fixes.
Postural correction is a gradual process that depends on your consistency and daily habits.
Many clients start noticing improvements within a few sessions, but lasting results require regular exercise and awareness in daily activities.
Yes, you will be given simple, targeted exercises to continue at home.
These are essential to reinforce the changes and help you achieve long-term improvement.
Yes. Poor posture doesn’t always cause immediate pain, but it can increase your risk of future discomfort and injuries.
Correcting it early helps you move more efficiently and prevents problems from developing later on.
Recovery
Recovery session is designed to relieve muscle tightness, soreness, and fatigue even if you’re not injured.
It’s suitable for anyone who feels stiff from workouts, long hours of sitting, or general body tension, and wants to feel more relaxed and recharged.
Recovery sessions focus on relaxation and muscle recovery, while physiotherapy targets injury, pain, and rehabilitation.
If you’re dealing with tightness or soreness without a specific injury, recovery sessions are a great option.
The Intensive Recovery (45–60 minutes) is a personalised session where the therapist will select the most suitable techniques based on your body’s needs.
This may include a combination of:
- Myofascial release
- Cupping therapy
- Shockwave therapy
- Ultrasound therapy
The goal is to effectively relieve deeper muscle tension and help you feel fully refreshed.
The Full Body Recovery combines relaxation with targeted muscle work.
It includes:
- 30 minutes of infrared sauna to promote circulation and relaxation
- 1 selected therapy (myofascial release, cupping, shockwave, or ultrasound)
This is ideal if you want a balance of full-body relaxation and focused muscle recovery.
- Choose Intensive Recovery if you have specific areas of tightness or want a more targeted session
- Choose Full Body Recovery if you prefer a more relaxing, full-body experience with added recovery benefits
If you’re unsure, our team can recommend the most suitable option for you.
Most recovery sessions are designed to be comfortable and relaxing.
Some techniques may cause mild discomfort when working on tight areas, but it should always be manageable and within your comfort level.
This depends on your lifestyle and activity level.
For general maintenance, many clients benefit from sessions once every 1–2 weeks, while more active individuals may come more frequently.
Yes, regular recovery can help reduce muscle tightness, improve flexibility, and allow your body to perform better during workouts or daily activities.
It also helps reduce fatigue so you can stay consistent with your routine.
Pricing, Payments & Insurance
The initial session is RM265, and new clients enjoy a 30% discount, bringing it to RM185.50.
Follow-up sessions range from RM165 to RM250, depending on your treatment plan and number of sessions required.
Prices are subject to 6% SST for non-Malaysian clients.
We do not offer fixed packages. However, for clients who require multiple sessions, we will recommend a suitable treatment plan.
The cost per session may be lower when more sessions are taken as part of your recovery plan.
Coverage depends on your individual insurance policy and provider.
We recommend checking with your insurer to confirm whether physiotherapy is included in your plan.
We are affiliated with Great Eastern, subject to eligibility.
Our team will assist in checking your coverage before proceeding with treatment.
At the moment, we do not accept Guarantee Letters (GL).
Payment will need to be made upfront.
For eligible Great Eastern clients, we can assist with direct claims from our side.
For other insurance providers, we will provide you with a physiotherapy report and receipt, which you can use to submit a manual claim to your insurer.
We accept:
- Credit/Debit cards (Visa or Mastercard only)
- Online bank transfer
Clinic Quality & Professionals
Yes, all our physiotherapists hold a Bachelor’s Degree in Physiotherapy and are recognised by professional bodies such as the Malaysian Physiotherapy Association (MPA) and Malaysian Allied Health Professions Council.
Our team also undergoes continuous professional development to ensure we deliver safe and effective treatment.
Our team has treated over 1000 patients and received 200+ 5-star Google reviews from our clients.
We work with a wide range of individuals, including office workers, elderly patients, children, and athletes (both recreational and national level).
Our physiotherapists are experienced in managing various musculoskeletal conditions and continuously upgrade their skills through ongoing training.
Our philosophy is to focus on the root cause of your condition, not just temporary symptom relief.
We combine hands-on treatment, movement correction, and strength-based rehabilitation to help you recover fully, move better, and reduce the risk of recurring injuries.
We combine physiotherapy and fitness into one integrated approach.
Instead of stopping at pain relief, we guide you through a complete recovery journey—from reducing pain to restoring movement, building strength, and improving how your body performs in daily life.
With one-on-one sessions and personalised care, our focus is on delivering long-term results, not just short-term relief.
Yes, we can communicate with your referring doctor or surgeon upon request, especially for post-surgical or more complex cases.
This helps ensure your rehabilitation is aligned with your overall treatment plan.
We maintain strict hygiene and safety protocols to provide a clean and safe environment.
All equipment is sanitised after each use, and the clinic is regularly cleaned to ensure high standards of hygiene for every session.
